Shipping Policy
Core Compassions Shipping Policy – Where Flow Meets Reliability
At Core Compassions, we approach shipping with the same principles we bring to our faucet design: precision, integrity, and calm assurance. Your purchase deserves to arrive as promised—timely, safe, and intact.
Our logistics partners are carefully selected to deliver your products without excess waste, delay, or complication.
Order Processing Time
Every order is processed within 1–3 business days. During this stage, we:
Verify item availability and quality
Package the product with eco-conscious materials
Assign a carrier based on your delivery region and speed preference
We do not process or ship orders on weekends or public holidays.
Shipping Time Estimates
Delivery times may vary based on location and method selected at checkout:
Standard Shipping: 7–12 business days
Priority Shipping: 4–7 business days
Expedited Shipping: Available for select regions
We strive to meet these timeframes, though unexpected circumstances (such as customs delays or weather) may extend them slightly.
Tracking and Confirmation
Once your item is shipped, you’ll receive an email including:
Order number
Carrier and tracking number
Real-time shipment tracking link
We encourage checking the status periodically to stay updated on your parcel’s journey.
Shipping Charges
Shipping costs are calculated transparently at checkout based on:
Your location
Product size and weight
Preferred delivery method
Occasionally, we offer free shipping promotions or bulk-rate discounts.
Eco-Aware Packaging
As part of our Vital Flow Aesthetic, we minimize packaging waste without compromising safety. Materials include:
Recycled or biodegradable cartons
Protective foam alternatives made from plant-based polymers
Minimal use of branding inks or adhesives
We invite our customers to reuse or recycle materials whenever possible.
International Shipping
We do ship internationally. Please be advised:
Some orders may be subject to customs duties or import taxes
Transit delays at international borders are beyond our control
Shipping fees do not include import tariffs unless clearly stated
We support documentation and tracking for all international parcels.
Delivery Issues & Exceptions
If a delivery attempt fails due to incorrect information or missed delivery, the item may be returned to us. We offer two options:
Re-ship the item at an additional shipping fee
Process a partial refund, excluding original shipping
For packages lost in transit, we will coordinate with the courier to resolve or replace accordingly.
Shipping Is Part of the Experience
From our hands to yours, we take responsibility for every stage. Whether your faucet is for a new home or a renewal project, we want the unboxing to feel like part of the flow—not a disruption.
📧 Have questions or special shipping needs? Reach us at: [email protected]